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Integrated Communications Systems (ICS)
Norstar Integrated
Communications Systems offer a portfolio of telephone/key systems, with
solutions for small-to-medium businesses and branch offices, and is
expandable from 1 to 248 ports. Every Norstar Integrated Communications
System (ICS) is a fully digital platform that brings all of your
communications together right at your desktop - including fax, e-mail,
computer, and telephone.
Modular
ICS
Compact
ICS
Compact3x8
Call Centers
The
Norstar Modular Integrated Communications System (ICS) is a key system
designed for growing small-to-medium businesses and is expandable up to 248
ports. Advanced integrated applications include voice messaging, unified
messaging, digital networking, enhanced call centers and speech recognition.
The Modular ICS can grow with your business through the addition of trunk and
station modules as you need them.
Key Features:
 High bandwidth to the
desktop
enables you to use applications like ISDN and CTI without changing your
existing wiring.
Modular, scalable
design
lets you choose the system that fits your needs today, while planning for the
future.
Digital technology creates a platform for
current and future PC-based applications.
Wide range of call
processing and call handling features designed to drive productivity and
profitability into your business.
Reliability with one of the
highest mean time between failures in the industry over 100 years.
 Designed for growing
businesses, the Norstar Compact Integrated Communications System (CICS)
offers from 4 to 8 lines and 8 to 24 telephone extensions. It supports all
Norstar and Business Series telephones, including fully-featured digital
functions with LCD and soft keys. Easily add Norstar applications, such as
voice mail, automated attendant, computer telephony integration (CTI), and
automatic call distribution (ACD).
Key Features:
From 4 to 8 lines and 8
to 24 telephone extensions
Voicemail, automated
attendant, and internal fax switch support
Supports all Norstar
and Business Series phones
Modular, scalable
design
High bandwidth to the
desktop
 Designed for small businesses, the Norstar
Compact 3x8 system offers up to three lines and eight telephone extensions.
It supports all Norstar and Business Series telephones, including
fully-featured digital functions with LCD and soft keys. It's also easy to
add the options that your business needs, including Norstar applications,
automated attendant, analog terminal adapters, and station message detail
recording (SMDR).
Key Features:
Up to 3 lines and 8
telephone extensions.
Voicemail and automated
attendant support.
Supports all Norstar
and Business Series phones.
Simplifies
communications and prevents dropped and abandoned calls.
LCD window delivers
step-by-step instructions.
The Norstar Basic Call
Center System for both the CallPilot 100 and CallPilot 150 platforms is
compatible with the Norstar Integrated Communications Systems. This Call Center
supports 20 configured agents, 2 skill-sets, 20 routing steps/skill-set, 30
built-in announcements, 15 lines, 2 skill-set mailboxes, 20 Intelligent
overflow rules/skill-sets, 15 simultaneous incoming calls in the system, and
all agents can be supervisors. Reporting package shows real-time statistics,
historical statistics, and supports hardware and software wallboards.
Key Features:
Call Center is a key-coded option
requiring no additional hardware.
Fully functional
informal Call Center featuring Call Queuing,
Routing, Reporting, and Supervisory Functions.
Skill-based routing ensures
the caller gets the appropriate support person for call center functionality
in a small business environment.
Intelligent Overflow
rules for each Skill-set.
Real-time and
historical reporting for accurate detailed reports.
Choice of software or hardware
wallboard support for traditional or advanced Call Centers with reporting.
Fully integrated with
voicemail.
Supports routing to
Mailboxes, CCR Trees, and Auto-Attendant.
CLID Displayed on
Agent's Phone before call answered (configurable).
Call Forward to
Voicemail on Agent sets.
Split-out Supervisor
functionality as a separate feature.
Custom Auto-Attendant
transfer supported.
Please continue to our convergence page to see how
telecommunications and data networking affect each other.
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