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Authorized Business
Partners With:
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 Business
Communications Manager (BCM) delivers small/medium-sized businesses and
branch offices the only converged voice/data solution in the industry,
providing a choice of IP-enabled or pure-IP strategy. Leveraging existing
Meridian, Norstar, and Communication Server 1000 investments, BCM has the
capabilities businesses need including telephony, unified messaging,
multimedia call center, interactive voice response, IP routing and data
services such as firewall, wireless, and more.
 Internet Telephony
magazine awarded the 2007 Internet Telephony Excellence Award to the Business
Communications Manager 400.
Key Features:
 Cost-effective
scalability from 10 to 200+ stations using a mix of digital and IP
stations.
Simplified network
infrastructure cuts costs by connecting IP phones over the LAN wiring system,
seamlessly extending features to multiple sites through IP connectivity and
streamlining network management. IP trunking enables a business to optimize
network bandwidth and reduce network costs.
Redundancy options, including power, fans
and hard-drive, automatically detect failures and switches over seamlessly
without any loss of service. This optional feature provides protection where
security and reliability are the key drivers to communications systems.
Browser-based
management simplifies installations, and provides an intuitive,
wizards-based method of managing the network from any Web-enabled
workstation.
Unparalleled telephony
features
- with the most complete telephony feature offering for small sites, no
business has to make compromises on how to process critical customer calls.
Full suite of
applications - including voice messaging, unified messaging, interactive
voice response, multimedia call center and wireless, enable your business to
streamline costs, be more productive, and better serve customers.
Business
Communications Manager 50 (BCM50) is an all-in-one, affordable platform
for converged voice and data communications for small to medium business with
3 to 20 users, yet scalable to serve more than 40. The Business
Communications Manager 50 provides advanced capabilities such as robust
telephony features, voice messaging and unified messaging, IP networking,
Internet access, contact centers with skills-based routing, and IP
telephony. With an easy-to-use and highly flexible architecture, the
Business Communications Manager 50 enables small sites to benefit from
convergence capabilities that were previously only available to much larger
organizations.
 
 Customer Interaction
Solutions magazine awarded the 2007 TMC Labs Innovation Award to the Nortel Business
Communications Manager 50.
IP Telephony supports powerful new e-business applications that level the
playing field with larger competitors, extend network services to remote
workers, increase portability, simplify moves and changes, and eliminate toll
charges on site-to-site calls.
Universal Internet Access for all connected
users and workstations, including access to corporate intranets, support for
intra-site Virtual Private Networks (VPNs), and
remote connectivity for mobile or home users.
Call Center Applications combine the reach of the Web with
personalized agent interaction and customer support.
Wireless Solutions break the chains that tie users to their
workstations, giving Call
Center agents hands-on
access to samples and supporting wireless scanners for efficient inventory
procedures.
Hybrid Environment leverages existing investments in Meridian, Norstar and
Communication Server 1000 systems, offering a future-proof migration
strategy.
Unified Messaging allows users to manage all their voice, fax,
and e-mail messages from a single application on their multimedia-equipped PC
or laptop.
Interactive Voice Response allows businesses to
offload routine transaction and customers to access pertinent information 24
hours a day, 365 days a year.
Centralized Voice Mail and Management The networking
capabilities of IP telephony make centralized applications for messaging and
management more cost effective than ever before. Enterprises receive the
benefits of standard greetings, global administration, and a common interface
across their network.
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