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Authorized Business
Partners With:
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Links to Products
Links to
Brochures & User Guides
Having been in the telecommunications business for over 20
years, Delta is committed to establishing and maintaining a dynamic
partnership with every customer. Our extensive technology and service
experience allows us to develop an understanding of each customer's
telecommunications requirements, and to respond to those requirements quickly
and effectively. We work with organizations having as few as two telephones
to organizations with multiple sites across the country having hundreds of
stations with call centers utilizing Voice Over IP (VOIP) technology.
We have built a team of professional voice and data specialists  dedicated to the highest levels of customer
support. Our pattern of steady growth reflects their commitment to
keeping pace with the constantly evolving telecommunications technology
arena. Delta's technical staff undergoes rigorous factory training
from a select group of manufacturers, and is kept constantly up-to-date on
the latest product and service innovations. Even our customer service
representatives are factory certified, ensuring the highest level of customer
support available.
Project Management
In order for your telecommunications system to operate at a maximum level of
efficiency and cost effectiveness, the inherent capabilities of the system
must be consistent with the expectations of the end user to be served.
Accordingly, your telecommunications needs must be ascertained prior to the
development of the system configuration and recommendation.
 Delta places a high level of importance
on product reliability, general system architecture, inherent feature
capabilities and serviceability. We are aware the telephone system is
the focal point of all businesses, creating a first and lasting impression on
callers. Your facility's ability to process calls and information
quickly, accurately and with confidence, utilizing a custom designed and
programmed telecommunications system is vital to your overall success.
Telecommunications Management - Single Point of Contact
The effective management of a company's telecommunications system enhances
every aspect of business operations and performance. However, with so many
choices available, it can be difficult for company managers to select the
products and services which best match their business' unique requirements.
Delta analyzes each customer's specific needs and recommends a customized
solution designed to maximize cost effectiveness and system  performance. We utilize the
services of numerous long distance carriers in order to provide the most
competitive and unbiased evaluation possible. Delta acts as a central contact
between the business user and the various telecommunications vendors
contributing to the system, allowing the customer to address a range of
issues with a single phone call.
Training
At Delta, every system we install is
designed with the customer in mind, and is intrinsically easy to use.
However, effective implementation and acceptance of any new office system
requires a structured, ongoing training program. Our highly trained
customer service representatives work with each customer to develop a
training program designed to maximize the potential of your system and your
staff.
Prior to installation, the Customer Service Representative (CSR)
assigned to your account will contact you to discuss the scope of the
training service and material available, and to work with you  to create an effective learning experience for your
staff. Training usually consists of classes at your facility conducted
in groups of approximately ten employees who all share similar job duties, or
who will be using the same type of telephone. The functionality of the
system will be thoroughly discussed, activation of various features will be
demonstrated, and employees will receive hands-on operation experience.
Each employee will also receive a User Guide to keep for future
reference.
Your main system operator and back-ups serve as your telephone "front
door", and their ability to answer and process incoming calls is
critical. These staff members will receive special attention to ensure
their complete familiarity and confidence with the system.
On the day of final installation and activation, the CSR will be on-site to
assist operators in processing "live" calls, and will be available
to the rest of the staff for questions and follow-up.
Remember - the CSR is always available to provide additional assistance at
your place of business at no cost, as long as you are covered by Delta's Gold
Seal Maintenance Agreement.
Service & Certifications
The staff can install and service today's most sought after voice solutions:
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Nortel Business
Communications Manager (BCM)
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Norstar ICS: Compact and
Modular
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Nortel IP Telephony
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Nortel CallPilot 100 /
150
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Norstar Flash Voice Mail
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Nortel Desktop Messaging
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Norstar Voice Mail / ACD
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Avaya Partner / ACS
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Avaya Partner Mails /
Messagings
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Avaya Merlin Legend and
Merlin Magix
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Avaya Merlin Mail,
Legend Mail, Merlin Messaging
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Avaya Associate
Communication Networking
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Please Use the following links to
access product information:
Nortel Digital Business Telephone
Sets
Business
Communication Manager (BCM)
Integrated
Communications Systems
Voice
Messaging
Please continue to our convergence page to see how
telecommunications and data networking affect each other.
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