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Authorized Business
Partners With:
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Links to Products
Links to
Brochures & User Guides
Having been in the telecommunications
business for over 20 years, Delta is committed to establishing and
maintaining a dynamic partnership with every customer. Our extensive
technology and service experience allows us to develop an understanding of
each customer's telecommunications requirements, and to respond to those
requirements quickly and effectively. We work with organizations having as
few as two telephones to organizations with multiple sites across the country
having hundreds of stations with call centers utilizing Voice Over IP (VOIP)
technology.
We have built a team of professional voice and data specialists dedicated to
the highest levels of customer  support. Our
pattern of steady growth reflects their commitment to keeping pace with the
constantly evolving telecommunications technology arena. Delta's
technical staff undergoes rigorous factory training from a select group of
manufacturers, and is kept constantly up-to-date on the latest product and
service innovations. Even our customer service representatives are
factory certified, ensuring the highest level of customer support available.
Project Management
In order for your telecommunications system to operate at a maximum level of
efficiency and cost effectiveness, the inherent capabilities of the system
must be consistent with the expectations of the end user to be served.
Accordingly, your telecommunications needs must be ascertained prior to the
development of the system configuration and recommendation.
 Delta places a high
level of importance on product reliability, general system architecture,
inherent feature capabilities and serviceability. We are aware the
telephone system is the focal point of all businesses, creating a first and
lasting impression on callers. Your facility's ability to process
calls and information quickly, accurately and with confidence, utilizing a
custom designed and programmed telecommunications system is vital to your
overall success.
Telecommunications Management - Single
Point of Contact
The effective management of a company's telecommunications system enhances
every aspect of business operations and performance. However, with so many
choices available, it can be difficult for company managers to  select the products and
services which best match their business' unique requirements.
Delta analyzes each customer's specific needs and recommends a customized
solution designed to maximize cost effectiveness and system performance.
We utilize the services of numerous long distance carriers in order to
provide the most competitive and unbiased evaluation possible.
Delta acts as a central contact between the business user and the various telecommunications
vendors contributing to the system, allowing the customer to address a range
of issues with a single phone call.
Training
At Delta, every system
we install is designed with the customer in mind, and is intrinsically easy
to use. However, effective implementation and acceptance of any new
office system requires a structured, ongoing training program. Our
highly trained customer service representatives work with each customer to
develop a training program designed to maximize the potential of your system
and your staff.
Prior to installation, the Customer Service Representative (CSR)
assigned to your account will contact you to discuss the scope of the training
service and material available, and to work with you to create an effective
learning experience for your staff. Training usually consists of
classes at your facility conducted in groups of approximately ten employees
who all share similar job duties, or who will be using the same type of
telephone. The functionality of the system will be thoroughly
discussed, activation of various features will be demonstrated, and employees
will receive hands-on operation experience. Each employee will also receive
a User Guide to keep for future reference.
Your main system operator and back-ups serve as your telephone "front
door", and their ability to answer and process incoming calls is
critical. These staff members will receive special attention to ensure
their complete familiarity and confidence with the system.
On the day of final installation and activation, the CSR will be on-site to
assist operators in processing "live" calls, and will be available
to the rest of the staff for questions and follow-up.
Remember - the CSR is always available to provide additional assistance at
your place of business at no cost, as long as you are covered by Delta's Gold
Seal Maintenance Agreement.
Service & Certifications
The staff can install and service today's most sought after voice solutions:
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Avaya IP
Office
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Business
Communications Manager (BCM)
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Norstar
ICS: Compact and Modular
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Nortel
CallPilot 100 / 150
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Norstar
Flash Voice Mail
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Nortel
Desktop Messaging
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Norstar
Voice Mail / ACD
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Avaya
Partner / ACS
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Avaya
Partner Mails / Messagings
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Avaya
Merlin Legend and Merlin Magix
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Avaya
Merlin Mail, Legend Mail, Merlin Messaging
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Avaya
Associate Communication Networking
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Please Use the following
links to access product information:
 Avaya IP
Office
Business
Communication Manager (BCM)
Avaya
Partner ACS
Nortel
Digital Business Telephone Sets
Integrated
Communications Systems
Voice
Messaging
Please continue to our convergence page to see how
telecommunications and data networking affect each other.
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