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Warranty & Maintenance
Our Warranty Program
At Delta, we believe that the quality of the product we sell should be
directly related to the warranty we offer on that product. Since the
systems we sell have a long life expectancy and rarely experience breakdowns,
we and the manufactures stand behind them.
At the end of the warranty period, Delta service and
maintenance contract offerings that cover all parts and labor necessary to
maintain the system at an optimum level of operation. Contract costs
are based on system size and configuration.
Gold Seal Maintenance Program
Even though we offer the most extensive warranty in the industry, it is
important to consider a total maintenance program. The Gold Seal
Maintenance Program begins where the regular
Delta warranty ends, giving the customer total control over system
cost and functionality.
When combined with the Delta warranty, the Gold Seal Maintenance Program
includes:
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An enhanced Warranty
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Both labor and hardware
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Lightening protection provided
for all systems with Delta-Supplied surge protection
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Additional annual
end-user and administrative training and user literature
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Replacement of defective
equipment
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Annual inspection and/or
backup of telephone and voicemail systems
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Annual auditing of local
and long distance with cost-saving recommendations
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Free annual remote
programming session
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Ongoing
telecommunications consultation free of charge
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10% discount on the
purchase of new equipment
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5%
discount on labor for changes, moves or changes to your system
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Additional 10% invoice
discount if Delta fails to arrive on agreed-upon day to complete
additions, moves or changes to your system
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$250.00 exclusive
guarantee if Delta fails to meet agreed-upon time for emergency
server response
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Four-hour emergency
response time from receipt of emergency call
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Gold Seal Maintenance Guarantee
Delta responds to all service requests in a timely and professional manner,
utilizing certified technical personnel. The Delta difference is your
guarantee of complete service and maintenance satisfaction. Emergency
equipment failures shall be responded to within 4 hours from the time of
request for service. Regular service shall be responded to within 24
hours from the time of request for service. Service shall be performed
7 days per week, 24 hours per day and 365 days per year. Service
response time is negotiable based on facility type and size.
Back to Services
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