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Frequently Asked Questions
Telephone FAQ
Many common questions relating to your phone system are answered below. You
might want to bookmark this page for future reference.
Nortel BCM & Norstar
How do I...
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Inspect what is programmed on my phone’s buttons
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- Place the handset on hook
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- Press Feature (button with
globe icon) * 0
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- Press buttons you want to
inspect
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- Press Release/Exit
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Program a feature on my phone’s buttons
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- Place the handset
on hook
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- Press Feature
(button with globe icon) * 3
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- Press buttons you
want to program
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- Press Feature
(button with globe icon) and enter the feature code number
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- Press
Release/Exit
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- Label the button
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COMMON FEATURE CODES
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Feature
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Activate
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Cancel
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Feature
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Activate
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Background
Music
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86
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#86
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Message
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1
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Call
Duration
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77
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Page –
Internal
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611
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Call
Forward
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4
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#4
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Ring
Type
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*6
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Call Park
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74
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Saved
No. Redial
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67
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Conference
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3
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Speed
Dial
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0
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Dialing
Modes
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*82
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Transfer
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70
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Display
Contrast
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*7
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Voice
Call
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66
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Do Not
Disturb
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85
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#85
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VM
Access
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981
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Flash
(Link)
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71
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VM
Transfer
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986
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Last
No. Redial
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5
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Leave
VM Message
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980
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Program internal auto-dial (to reach another extension)
on my phone’s buttons
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- Place the handset
on hook
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- Press Feature
(button with globe icon) * 2
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- Press buttons you
want to program
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- Enter the
extension number
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- Press
Release/Exit
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- Label the button
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Program external auto-dial (to reach an outside phone
number) on my phone’s buttons
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- Place the handset
on hook
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- Press Feature
(button with globe icon) * 1
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- Press buttons you
want to program
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- Enter the phone
number
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- Press
Release/Exit
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- Label the button
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Erase programming from a button on my phone
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- Place the handset
on hook
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- Press Feature
(button with globe icon) * 1
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- Press buttons you
want to erase
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- Press OK or Hold
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Use speed dial numbers?
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- Access an outside
line
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- Press Speed Dial
[ or Feature (button
with globe icon) 0 ]
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- Enter the 2 or 3
digit code
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Program Personal Speed Dial Numbers (that work only on
your phone)?
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- Place handset on hook
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- Press Feature (button with
globe icon) * 4
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- Enter 2 or 3 digit speed
code (71-94 or 256-279)
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- Enter phone number to be
dialed
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- Press OK or Hold
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NORSTAR
PROGRAMMING OVERLAY
When
performing the programming steps this is positioned over the three buttons
that have LCD arrows to locate the “Heading”, “Show”, “Next”, and “Back”
buttons.
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Program System Speed Dial Numbers? (Norstar Only)
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- Use the Norstar Programming
Overlay
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- Press Feature (button with
globe icon) **23646
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- Password = 23646
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- Display will show:
Terminals&Sets - Press “Next” three times
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- Display will show: Sys
Speed Dial – Press “Show”
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- Display will show: Speed Dial
# - Press 01 or the speed dial number you want to change
(CICS=001-100, MICS=001-255 or 01-70)
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- Press “Show”
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- Display will show: No
Number or the current number programmed
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- Press “Change” and enter
the telephone number
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- Press “OK”
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- Press “Heading” if you wish
to enter another speed dial number or
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- Press RLS to terminate the
session
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Program System Time? (Norstar Only) (Phone & Voice Mail)
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- Use the Norstar
Programming Overlay
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- Press Feature (button
with globe icon) **8463 (TIME)
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- Password = 266344
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- Press “Change”
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- Enter the hour
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- Press OK or
“Change” for AM or PM
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- At Minutes press
“Change”
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- Press “Next”
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- Press “change”,
enter the Year
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- Press “Next”
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- Press “change”, enter
the Month
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- Press “Next”
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- Press “change”,
enter the Day
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- Press RLS to
terminate the session
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Program Name on a Phone? (Norstar Only)
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- Use the Norstar
Programming Overlay
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- Press Feature (button
with globe icon) **23646
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- Password = 23646
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- Display will
show: Terminals&Sets - Press “Show”
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- Enter the Set
(extension) number
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- Press “Show”
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- Press “Next”
twice
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- Press “Change”
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- Enter the person’s
name (up to seven characters) using the numeric keypad, pressing each
key repeatedly until the proper letter appears; press the “#” key to
move a space
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- Press “Next” to
save the name
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- Press “Heading”
if you wish to enter another name or
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- Press RLS to
terminate the session
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[TOP]
Avaya/Lucent/AT&T - Partner
ACS , Partner II, Partner Plus, Partner
How do I...
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Program system speed dial numbers?
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- Place handset on
hook
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- Press Feature, 0,
0
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- Press Feature
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- Enter 2 or 3
digit speed dial code (80-99 = personal) or (600-699 = System:
programmed from extension 10 or 11)
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- Enter number to
be dialed
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- Repeat steps 3
through 5 for additional numbers
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- Press Feature, 0,
0 when finished
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Use speed dial numbers?
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- Press Feature
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- Dial the 2 or 3
digit code
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Set time that appears on displays?
(Programmed from extension 10 or 11)
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- Place handset on
hook
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- Press Feature, 0,
0
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- Press the left
intercom button twice
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- Dial #103
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- Enter time HHMM
in military / 24-hour format
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- Press Feature, 0,
0 when finished
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Adjust display brightness on display phones?
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- Place handset on
hook
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- Press * (the star key)
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- Press Volume Up
or Down to adjust
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[TOP]
Avaya/Lucent/AT&T - MerlinMagix,
Merlin Legend
How do I...
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Program speed dial numbers?
System speed dials are programmed from operators console:
(Phone model MLX20L or 4424D+)
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- Place handset on
hook
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- Press Menu
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- Press System
Programming
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- Press Exit
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- Press More
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- Press Labeling
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- Press Directory
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- Press System
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- Dial the three
digit speed dial code (600-729)
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- Type in the label
(name) for the speed dial
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- Press Enter
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- Dial the phone number
(note that the phone number can include the dial out codes, typically
9)
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- Press Enter
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- Press
Home when finished
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Program Personal speed dials (that work only on your
phone) from MLX / Digital phones
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- Place handset on
hook
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- Press Feature, 0,
0
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- Press #
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- Dial the two
digit speed dial code (01-24)
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- Press * 2 1
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- Dial the phone
number
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- Press ##
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Program Personal speed dials (that work only on your
phone) from Classic Merlin phones
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- Place handset on
hook
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- Slide the T/P
switch to P (located on side of phone)
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- Press #
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- Enter the two
digit speed dial code (01-24)
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- Press * 2 1
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- Dial the phone
number
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- Slide the T/P
switch to center when finished
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Use speed dial numbers?
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- Access an outside
line
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- Press Feature
(Note: To program a 'Feature' button on a Classic Merlin phone slide
the T/P switch to P, press a blank button, *20, slide the T/P switch
to center & label the new button)
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- Dial the 2 or 3
digit code
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