Avaya IP Office is a highly modular IP telephone system designed to meet the needs of home offices, standalone businesses, and networked branch and head offices for small and medium enterprises. The award-winning IP Office gives growing companies a complete solution for telephony, messaging, networking, conferencing, customer management, and unified communications.
Avaya IP Office is a versatile communications solution that combines the reliability and ease of a traditional telephony system with the applications and advantages of an IP telephony solution. This converged communications solution can help businesses reduce costs, increase productivity, and improve customer service.
At Avaya, our guiding principle is that customers should be supported in migrating to IP telephony at their own pace, following their own path. Our clients can use a mix of digital, analog, IP, and SIP technology and still take advantage of all the applications that convergence provides.
Avaya IP Office addresses basic telephony needs, leverages built-in convergence capabilities, and capitalizes on robust unified applications to deliver intelligent communications to your users and customers. This small office IP phone system simplifies processes, and streamlines the information exchange within systems to create simple and effective communication experiences.
The Avaya IP Office phone system supports a wide range of telephones, but the Avaya 5400 Series Digital phones have been specifically designed to work with IP Office and provide small and medium enterprises with a choice of solutions to meet business efficiency and customer service requirements.
Product Details
The IP Office 500 solutions can be expanded through the use of expansion modules.
Avaya IP Office delivers full voice functionality with a comprehensive set of features. The IP Office system can be configured as a voice-only PBX, using traditional circuit-switched lines, or as an IP telephony server using high-speed ISDN/PRI dial-up access and/or direct leased line connectivity and/or SIP trunks.
The IP Office 500 communication solution can scale up to 384 telephones and 8 T1/E1 trunks.
IP Office 500
Supports 12 expansion modules providing a combination of up to 384 analog, digital, IP, and 3rd party SIP telephones, with capacity for 16 analog trunks or 8 digital trunks (192 T1/PRI channels or 240 E1 channels). Optionally, SIP trunks are also supported.
The Avaya IP Office system includes a robust set of tools for administration (Manager), call tracking (SMDR), system monitoring and diagnostics (System Status Application). There are a variety of User Solutions designed to boost productivity regardless of where they are located - in the office, home telecommuter, or an on-the-go associate.
Investment protection is offered through handsets supported by several Avaya platforms, and provides a migration path that is forward and backwards compatible. IP Office supports IP and digital telephone operation, with large display desktop phones with sophisticated screen-driven feature access. Single button on/off control and menu driven displays are available for selected features for ease of use.
FEATURES AND BENEFITS
• Grow at your own pace and budget – start with what you need and expand quickly and cost effectively. By using combinations of base cards, expansion modules, it is simple to configure and easy to install more capacity. With IP Office, you can add advanced applications and capability as you grow, when you grow
• Reduce monthly costs – IP Office will help you lower the cost of communications, with capabilities like conferencing, making calls over managed Internet service (Voice over IP) or low-cost Internet telephony service provider through SIP trunking and the comprehensive benefits of a converged communications system.
• Leave the office — be accessible – with easy, flexible options for call/message forwarding, twinning and one-number access, IP Office keeps everyone in touch. Get the freedom to go where you want and never miss important business calls.
• Link multiple offices together – IP Office provides businesses with multiple locations unique capabilities and feature transparency between sites. The ability to network phone systems and share messaging systems between offices reduces upfront investment and drives long-term productivity
• Host your own conference calls – enable cost-effective collaboration by utilizing the IP Office’s built-in 128 party conference capacity; up to 64 parties on a single conference call; quickly set up conference calls on the fly or schedule them and allow IP Office to notify participants automatically
KEY FEATURES
Conferencing
Avaya IP Office conferencing applications provide a private audio-conference bridge for communicating with a large number of people. The IP Office 128 party conferencing capability supports up to 64 participants on a single conference call (or combinations thereof). Multiple conferences can take place simultaneously. With the Meet-me Conferencing Bridge a PIN number can be added for more secure conferences, requiring participants to input a code before entering the call.
Benefits: Employees can cost effectively conduct meetings over the phone and spontaneously collaborate, share information and make decisions creating more effective work practices leading to shorter project times and increased employee productivity. The Meet-me Conference Bridge can lower conferencing costs by reducing the need for third-party conferencing service providers. ROI on IP Office conferencing solutions can be as short as 9-10 weeks, depending on location and provider fees.
Messaging
IP Office offers IP Office Essential Edition and IP Office Preferred Edition messaging applications designed to meet the needs of the business. Both offer automated attendant, voicemail, and unified messaging; while IP Office Preferred Edition provides for the ability to record conversations, e-mail reading, fax routing, Integrated Voice Response (IVR), text-to-speech (TTS), centralized voicemail, and networked messaging.
Voicemail provides a telephone answering machine with a personalized greeting on every employee's desk and allows callers to leave spoken messages when the user cannot answer a telephone call. Voicemail messages are retrieved either locally or remotely via any telephone (users are prompted for a PIN if they are using any telephone other than their allocated extension or a trusted location e.g. mobile telephone). For users who prefer to have email as their main message store, they can forward their voice messages to their email and collect them via their email account.
Benefits: Messaging applications are vital for businesses that want to ensure that every call is answered, even after hours or when everyone is busy, and that messages are properly and efficiently managed. Employees stay connected to the business at all times from any location, helping customers reach the right person, extension or department, which can lead to improved customer satisfaction. Employee efficiency and productivity are maximized as calls are appropriately routed and quickly handled during peak call periods.
Networking
Multi-Site Option provides the ability to link multiple IP Office systems via a standard data network, providing feature transparency and advanced applications such as centralized voice messaging.
Benefits: Businesses can extend communications capabilities like messaging to remote locations, unify voice communications across multiple sites, or connect branch sites. Networking can cost-effectively enhance the value of an existing data network by improving operations, inter-company communications, and processes—all while controlling communications and system management costs.
Computer Telephony Integration (CTI)
CTI allows users to access information in company databases during phone calls. A services representative can automatically receive detailed customer information in a screen-pop on their PC when a customer calls. Employees can also control their phone via a familiar GUI. CTI is based on the Telephone Applications Programming Interface standard, which supports Microsoft Windows applications such as Microsoft Outlook.
Benefits: Through CTI, IP Office can improve employee efficiency and productivity by combining telephone and PC capabilities behind one easy-to-use GUI. It can enhance customer contacts by providing employees with access to important information.
IP Office Manager System Administration Tool
IP Office Manager is the system administration tool. Using a Windows Graphical User Interface, Manager provides an intuitive interface for installation, configuration and subsequent moves, additions, and changes.
As with all IP Office applications, the Manager is multi-lingual and provides the ability to use the application both locally and remotely. It is possible for an administrator to manage any of their IP Offices from any country using their local language preference. Access to each IP Office is protected by passwords and definable user rights. This allows Manager to operate according to the individual administrator’s level of expertise. Manager provides remote management facilities and off-line configuration.
Benefits: By monitoring activity across all locations, businesses can control costs, increase efficiencies, and drive improved system performance.
Remote Hot Desking
With Multi-Site Option, Hot Desking is the ability for a user on one IP Office system to log into any telephone (analog, digital, or IP) on another IP Office system within the IP Office network.
Benefits: A user can make and receive calls from any IP Office location as if using their phone at their primary IP Office site. Remote hot desking offers callers and other associates single number access to reach an employee, improves mobility for the employee, and controls costs since privileges and calling restrictions still apply.
SIP Trunks
SIP allows IP Office users to take advantage of new telephony services being offered by Internet Telephony Service Providers.
Benefits: These telephony services can offer substantial savings in comparison to traditional trunks (analog and digital). With IP Office, regardless of the phone type, users can make and receive calls on SIP trunks. SIP trunks are handled like any other trunk on the IP Office, affording the call routing and control needed to manage inbound and outbound calls.
Built from the ground up specifically for small and medium-size businesses, IP Office delivers the communications capabilities big businesses are used to—with the elegant simplicity and ease of use small businesses consider a must have.
This best-of-both-worlds small business phone system helps growing enterprises differentiate themselves from competitors through enhanced employee productivity, lower costs, and improved customer service.
Three IP Office Editions to Meet Your Distinct Business Needs
Choose from the Essential, Preferred or Advanced Edition of IP Office to get just the right combination of capabilities for your business.
Keep costs down and still get the key communications capabilities with Essential Edition. Gain 10 times the voice messaging capacity of Essential Edition and handle dozens of calls simultaneously with Preferred Edition. Maximize productivity and efficiencies in customer service with Advanced Edition.
Power Your People—User Productivity Solutions
With Preferred or Advanced Edition, you can give your individual employees the communications tools they need to perform at their best.
Power User
Users control office communications using an IP phone, cell phone or laptop. Users receive all their messages—voice, email, and fax—in a single inbox, and are automatically notified of important messages. Set up conference calls on the fly, and have calls ring simultaneously on both mobile and desk phones.
Mobile Worker
Make any mobile phone an extension of the office phone system—complete with call handling features and speed dials. No more giving out personal reach numbers. Know that when customers call, they are dialing your business numbers, not your employees' personal numbers.
Office Worker
Designed for employees who work primarily at their desks, these communication tools help workers answer questions and convey critical information. Use a single, easy-to-use interface to manage conferencing, check the status of co-workers (see who’s on the phone, away, or on “do not disturb”), and for messaging, speed dial and IM.
Teleworker
Give teleworkers—employees who work remotely full-time—the same phone and functionality they’d have in the office. Users connect their phones to the company’s phone system via a virtual private network. And because it all goes through the IP Office system, you can hire talent from anywhere and save money.
Receptionist
Help receptionists manage high call volume from their PCs. Streamline call handling with easy point-and-click call controls. A list of incoming calls and call status displays on the PC screen. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices.
Customer Service Supervisor
This monitoring and reporting application lets small businesses track and measure interactions and productivity in customer sales and service. Get reports to manage your sales activities, judge the value of marketing campaigns, and see how well agents are handling customer calls.
Customer Service Agent
This browser-based client gives agents information about the number of calls on hold, in progress, or lost, as well as the number of agents logged in and logged out. If no calls are waiting to be answered, an agent can spend more time with the current caller, helping to increase revenue and customer satisfaction.
As Avaya’s flagship solution for small and medium enterprises, IP Office allows small businesses to think big and grow. Use this communications solutions to collaborate more effectively, increase employee productivity, reduce costs, and ensure you're responding and communicating seamlessly with customers, colleagues and suppliers. IP Office offers the following features and benefits:
Low mobile phone and long-distance bills
IP Office helps reduce mobile phone and long-distance charges by routing calls through the system and over broadband links.
Built-in resiliency
For businesses with more than one location, IP Office delivers continuous operation. In a power outage, IP phones automatically failover to another location, retaining full communications capabilities.
No conference calling fees
IP Office makes conferencing affordable and practical by providing two built-in, 64-party conference bridges.
Centralized administration
IP Office enables remote management and administration from a central location. No need to have an administrator at every site. With advanced diagnostics, IP Office proactively identifies potential problems before they cause an outage or business disruption.
What's new with Avaya IP Office 7.0
With IP Office 7.0, small businesses can take advantage of sophisticated and productivity-enhancing features while also being able to cost-effectively upgrade from Nortel or existing Avaya solutions. New IP Office 7.0 features and benefits include the following:
Easy and cost-effective upgrades to Avaya IP Office
Small businesses with Nortel or earlier Avaya solutions can easily and cost-effectively upgrade to IP Office, saving up to 60 percent of their original equipment investment. Customers with Nortel BCM or Norstar systems can reuse popular Nortel desk phones, providing significant savings on upgrades.
Healthcare industry solutions
Improve the productivity of your physicians, nurses and administrative staff with sophisticated applications developed specifically for doctor’s offices, long-term care facilities, small hospitals and clinics.
New phone sets
We’ve added beautiful new digital and IP phones with colorful LCD touch screens at an affordable price. You’ll also get a choice of sophisticated new conferencing phones.
Flexible Avaya one-X® Portal for IP Office
Dynamic web-based desktop communications interface for home-based, mobile and office workers features a newly-designed, customizable interface with 'drag and drop' application "gadgets" for added efficiency.
Improved Call Center Reporting
Gauge the success customer campaigns. Location-based business intelligence analyzes all call and makes them viewable on a geographic map.
Expanded Video Options
IP Office’s videoconferencing offers more advanced multi-point HD videoconferencing.
Multi-site Management
Use one consolidated interface with a single log-in to view and manage communications systems for up to 32 sites.
