Convergence provides a single unified physical environment of multiple technologies and protocols. This unified environment simplifies management, reduces carbon footprint, and when fully implemented increases productivity. Delta IntelliCom is ready to provide the services and equipment your company needs to move toward this end.
Prior to VOIP companies maintained two physical wire plants and separate staffs to support both. As VOIP has become common place, the lines have become blurred between voice and data. By converging the two networks, clients are able to provide data and voice over the same physical connection. Separated only by a VLAN, and the proper implementation of QOS, companies are able to reduce TCO, and their ROI time frame.
As more and more industries are utilizing IP connectivity and web based management, the eventual evolution is a called EOIP (everything over ip). Prior to this open standards adoption of late, companies built their products and never thought that maybe another application within the same customer environment could use this data for other purposes, or that maybe multiple technologies could occupy the same virtual space simultaneously without compromising performance or security. Those days are over.
Call Centers that used to occupy large buildings are figuring out that they can actually divest from physical infrastructure by utilizing VOIP. Agents are brought in trained, and then work from home via VPN, and IP Softphone clients loaded on their home PC. Employee productivity has been seen to increase in this environment, by affording employees the opportunity to work from home. Offices that used to house thousands of personnel have been seen to shrink to hundreds. As stated the BYU study of 24000 IBM workers, employees that were allowed to work from home actually became more productive. To read more about this: BYU Study of Home Office Workers
That being said what we have gained is:
a. A reduction in the square footage of leased property place needed to house so many employees.
b. An increase in employee morale, which leads to less insurance claims, and days lost to illness
c. We’ve leveraged the employee’s already existing computer and home office
d. Employees see money back in their pocket by reducing commuting cost, and not to mention the stress that goes with it
Understandably not all environments are able to take advantage this type of approach; however companies could still potentially see similar benefits by embracing some of these ideas. New business models are being strategized daily, and convergence is but the first step down a path of interconnected streams of data, media, and voice applications.
In this ever evolving world of interconnected data, Delta Intellicom stands poised to assist you develop a greener, leaner, converged network environment. As Convergence and Unified Communications have become synonymous with one another please take the time to visit out Unified Communications page.
